Wasting the human resource is most damaging for any organization. People will have more to offer your organization than what they offer now. Most of the success stories of lean are successful not because its tools or software etc. They are successful because they have found out the ways of using their human resources effectively in their operations. When guided with lean thinking and leadership motivated people can do wonders for your organization.
There are plenty of theories about motivation out there. All agree in one thing in common. People can not be made productive only with money. There are many other ways of motivating and making them happy. In a de motivated environment a person will only do what he has to do for his survival. If he is not de motivated he will put bit more effort and if he is motivated he will give his maximum effort to the organization.
In lean thinking people are respected. Respect is shown to them in many ways. One of the most important ways to respect an employee is by giving him the responsibility and the ability to make decisions. People who are actually doing the job will know how to do it better. All a lean manufacturer will have to do is facilitate people to come out with their ideas and implement them.
Importance of human resource will be the same in software, service and office environment. In fact importance of human resource will be higher in these environments than in manufacturing. Higher the respect for people, higher the out put from them. This is why Google became the best place to work in US. Not because they pay tons of money because they respect people and they use them effectively.
With this post I am concluding the series on wastes of lean manufacturing. I hope this was helpful to you.