One of these basics rules of life is trust. People have to trust themselves and will have to trust others. Person who does not trust himself will not succeed. This is true even for an organization. If your organization is not sure what it is doing, or if it does not believe in what it does, customers will not trust your organization for sure. Think for a moment. As an organization do you trust your workers? Think how many checking points you have in your organization. This will give you a clear indication regarding the trust you have in your workers.
More checking means, your organization does not have trust in its employees. Think how many man hours lost in this process. Take a simple example. When producing a product, worker who is making the part will do the checking. Then in the next process, it will be examined for its quality again before that process. This will happen in every workstation. On top of this, there will be quality checkers. Also there will be an accepted quality level checking (I am thinking for a while now to understand what is the unaccepted quality level J). Think how many hours lost in checking. Obviously this will be more than the time used in actual productive work.
How many times somebody have found something wrong in the work from the previous workstation. It is very rare isn’t it? Then why people do all these checking. It is a culture of not trusting.
Lean manufacturing is based on simple facts of life. It promotes the culture of trust within the organization. But, remember nothing will happen automatically. This has to be built in to the culture. Trust will come with the team working, inbuilt quality movements and disciplined culture.
Trust can save you money. It will motivate people. Trust will improve your quality. As usual lean manufacturing concepts are simple and much closer to the nature. Trust is something nature loves.
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