What your customer has to do for the inefficiencies you have. Why they should pay for all the problems you have. No I am not talking about customer buying a defective product. But still they pay for your defects. How? Because these inefficiencies add to your cost. This will increase price of the products. Ultimately who is paying for the inefficiencies you had in your system. Your customer, right.
If some manufacturer say “My products are costly because they are of high quality” what your reaction will be? You might say “it is better to buy a product, which is high in quality for some extra cost”. But for me this is a joke. This manufacturer is not a high quality manufacturer, but an average manufacturer. He picks high quality products from the rest. Then he will have low quality products which are of low value. To overcome this cost of low quality, he has to charge you more for the god quality product. This is why the price goes up. Isn’t it funny, you are paying for the low quality products manufacturer produce in an indirect way.
This is why best manufacturers around the world say “quality is not costly”. In fact according to the lean manufacturing concepts it cheaper to produce high quality products.